ROYAL MAIL TRACKED '48' £2.95
This is our standard delivery option (that is free for orders over £30). You will receive a tracking number by text/email. Orders received by 9am weekdays will be sent out the same day, and will usually be delivered two days later (including Saturdays).
ROYAL MAIL TRACKED '24' £4.50
Orders received by 9am weekdays will be sent out the same day, and will usually be delivered the next day (including Saturdays).
DHL EXPRESS NEXT DAY £7.50
Order by 11am weekdays for express delivery. Orders placed after 11am will be dispatched the next working day. Delivery by DHL courier using their express next day service. Deliveries will be made Monday-Friday and a signature will be required on receipt. DHL will be in touch with you directly once your parcel is collected from us with your tracking number.
If you include a specific delivery instruction with your order (for example nominating a place for the parcel to be left if you are not at home) then we will attach a note with this information to the front of your parcel if it is being sent by Royal Mail. Please note that this is at your own risk and we will not be responsible if the parcel is left as requested but for some reason is then not received by you.
GREEN TULIP PROMISE
- All parcels are sent the next working day (Mon-Fri) following you placing your order, or same day for most orders placed before 11am.
- All of our parcels are of course sent with plastic free packaging. The only time when you might receive a little plastic in your parcel is if the product you choose has come into us with protective packaging such as shrink that (although we are always encouraging our suppliers to look for better, plastic free solutions).
- Our team take a lot of care with each and every order we receive - that's one of the best things about dealing with a small business! You can see a bit more about how we pack your orders here.
We hope you will be pleased with your purchase, however should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully resalable condition. Returns should be sent back to us within one month of the date of purchase, in their original, undamaged packaging. Please email us for more details.
- Your emails come straight into Cat, our friendly team member who usually reply within a couple of hours. She is at her desk Monday - Friday 9am-3pm.
*excluding Jersey & Guernsey due to required customs documentation.