SCENCE
Growing up, founders (and sisters!) Krista & Mel were always interested in sustainable living and the power of essential oils and herbs. Frustrated they couldn’t find good quality, natural skincare that wasn’t packaged in single-use plastic, they decided to train together in Anatomy & Physiology, Aromatherapy & Massage so they could understand more about other options available.
After making balms for family and friends that needed help with eczema and sensitive skin, and an effective deodorant that didn’t use questionable ingredients like aluminium, Krista & Mel decided it was time to get out there and share everything they had learned and created. The result is Scence Skincare – beautiful, nourishing, natural and vegan ingredients, all poured into paper-based, compostable and recyclable packaging.
Scence use only the highest quality, natural and organic ingredients that are both nourishing for skin and kind on the environment.
The eco-friendly lab is located in Waterside House at the head of Penryn River (a mile west of Falmouth), a beautiful environment where they are literally a few paces from the water - they also generate their own power using solar panels on the roof!
Excellent customer service keeping me informed about my order which came in 2 batches re stock availability.
Quick delivery, well packaged and quality items.
The website is good and has a great range of products. Quick delivery. It was my first order and I’m very pleased.
I bought a vegetable brush by accident. It's nice brush, no problem with the product. But I was trying to add a discount code that the company had emailed me, and pressed the pay now button as I basically fumbled my phone. I emailed the company immediately to explain my error and they said nothing. They didn't offer to add the discount, and didn't even sympathise. I had hoped to cancel the order and start the order again, adding more things to it, but they didn't offer help. Oh well... there are plenty other companies that sell this stuff that might more amenable to mistakes!
Hi Mel, I'm so sorry to hear you didn't receive my email reply. I understand how frustrating it is to place an order by mistake, especially when you were trying to use a discount code. I’ll review what happened and work to improve how we handle these requests. Thank you for sharing your experience.
Always absolutely perfect, never any issues. Good prices, ethical and quick delivery. Definitely 5 stars every single time
Lovely shampoo and conditioner, reasonably priced and delivered promptly
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